Cloud PBX (1)
¡Descubre qué es una centralita en la nube, y por qué deberías implementar una para tu empresa!
RedacciónAstroline Team1 min read
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Omnichannel dialing: what it is and how to orchestrate voice, WhatsApp, and SMS
Omnichannel dialing coordinates calls, WhatsApp, and SMS as one campaign: the customer picks the channel, you set the pace. What it is and how to build it.
Progressive dialer: what it is, how it works, and when to pick it over predictive
A progressive dialer calls only when an agent is free: zero abandoned calls. What it is, how it works, and which operations it beats predictive on.
Predictive dialer: what it is, how it works, and when it stops being enough
A predictive dialer calls ahead of your agents and connects only the calls a person answers. What it is, how it calculates pacing, and why its result depends on the network behind it.
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