Customer experience

Customer service over voice and WhatsApp: AI agents, call quality metrics and helpdesks.

WhatsApp AI agents: what they are, what they can do, and how to integrate them

A WhatsApp AI agent handles, qualifies, and escalates conversations with no human behind. What they are, what they can really do, and how to integrate them.

November 5, 20263 min

Contact CenterCustomer experience

WhatsApp Business vs WhatsApp API (Cloud/On‑Prem): what changes in control, governance and scalability when it connects to a contact center

A decision-maker’s comparison of WhatsApp Business App vs WhatsApp Business Platform (API): operational control, identifier governance, compliance, integrations and resilience when WhatsApp becomes a contact center entry point.

April 22, 20267 min

Contact CenterVoice integration

WhatsApp Business Calling: what it really is—and how to fit it into a Contact Center voice architecture

WhatsApp Business Calling is a new voice entry point—not a simple app feature. Learn how to deploy it alongside PSTN with routing governance, number reputation protection, and KPI-grade observability for contactability and answer rate.

March 19, 20268 min

Contact CenterCustomer experience

Discover the Voice AI Agents Revolution for Contact Centers

Discover how AI phone agents can offload up to 50% of routine calls, cut operating costs by 30–60%, and deliver a 3–6 month ROI while ensuring 24/7 customer coverage.

July 10, 20254 min

Contact CenterVoice integration

AI-Powered Calls in Zendesk: Unlock the Full Potential of Voice with 008 Agent

Discover how 008 Agent transforms Zendesk into a complete voice solution with AI-powered calls: transcriptions, summaries, sentiment analysis, and agent performance — all inside the ticket.

April 14, 20253 min

Contact CenterMicrosoft Teams Phone

Why Migrate Your VoIP Telephony to Microsoft?

Discover why migrating your VoIP telephony to Microsoft is a strategic move. Explore solutions like Teams Phone, Teams eSIM, and powerful integrations with Dynamics 365 for sales and customer service.

December 18, 20243 min

Contact CenterCustomer experience

Integrating WhatsApp with Dynamics 365 and the Power of Copilot Studio

Discover how integrating WhatsApp with Dynamics 365 Contact Center, enhanced by AI-powered Copilot Studio, transforms customer service. Learn about features, benefits, and practical use cases to streamline responses and elevate customer experiences.

November 12, 20244 min

Contact CenterMicrosoft Teams Phone

Applying AI to Microsoft Cloud Telephony Solutions

Discover in this blog how you can start applying AI to your voice channel in Microsoft environments through Copilot and Conversational AI.

October 7, 20245 min

Dynamics 365 Customer ServiceCustomer experience

Configuring the Voice Channel in Dynamics 365 Customer Service

In this guide, we will explore in detail how to configure this channel, ensuring seamless integration with Azure Communication Services and optimizing the customer experience.

July 29, 20243 min

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