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Dynamics 365 Customer Service

Voice and WhatsApp channels in Dynamics 365 Customer Service.

Contact CenterMicrosoft Teams Phone

Why Migrate Your VoIP Telephony to Microsoft?

Discover why migrating your VoIP telephony to Microsoft is a strategic move. Explore solutions like Teams Phone, Teams eSIM, and powerful integrations with Dynamics 365 for sales and customer service.

18 December 20243 min
Contact CenterCustomer experience

Integrating WhatsApp with Dynamics 365 and the Power of Copilot Studio

Discover how integrating WhatsApp with Dynamics 365 Contact Center, enhanced by AI-powered Copilot Studio, transforms customer service. Learn about features, benefits, and practical use cases to streamline responses and elevate customer experiences.

12 November 20244 min
Contact CenterMicrosoft Teams Phone

Applying AI to Microsoft Cloud Telephony Solutions

Discover in this blog how you can start applying AI to your voice channel in Microsoft environments through Copilot and Conversational AI.

7 October 20245 min
Voice integrationDynamics 365 Sales

Azure Communication Services: empowering omnichannel business communications

Discover the full potential of Azure Communications Services to unlock full potential and omnichannel features of Business Communications.

16 September 20244 min
Dynamics 365 Customer ServiceCustomer experience

Configuring the Voice Channel in Dynamics 365 Customer Service

In this guide, we will explore in detail how to configure this channel, ensuring seamless integration with Azure Communication Services and optimizing the customer experience.

29 July 20243 min
Contact CenterDynamics 365 Customer Service

Microsoft Dynamics 365 Contact Center: Copilot as the Key to Transforming Customer Experiences

Discover the potential of Dynamics 365 Contact Center with all the power of Copilot AI incorporated.

16 July 20242 min

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