Acquisition
Outbound campaigns with omnichannel dialling and local numbers to reach more homes and businesses, with voicemail out of the way before pickup.
Carrier
Voice and numbering to reach more people
For electricity and gas suppliers that make and take calls at scale: local numbers in your campaigns, voicemail detected by VHunter, AI agents for reminders and meter readings, and WhatsApp to keep the conversation going.
Energy suppliers that trust Astroline
Your operation
Energy suppliers run on the phone: acquisition campaigns, collecting unpaid bills and service peaks every time the bills go out. Each one needs its own tool.
Outbound campaigns with omnichannel dialling and local numbers to reach more homes and businesses, with voicemail out of the way before pickup.
Reminders before the due date and a strategy for each arrears bucket, with AI agents that log promises to pay.
Meter readings, bills and change of tenancy: AI agents absorb the peaks and hand over to your team whatever needs a person.
Contact rate
In acquisition and collections, every answered call counts. We call from local numbers over our private network, and VHunter recognises voicemail in early media.
Every customer gets the call from a number in their own area.
International numbers and traffic to call your customers wherever they are.
Your calls travel over our network, redundant end to end and away from public network congestion.
Recognises voicemail in early media, by frequency and before pickup, with major savings on voicemail.
AI and WhatsApp
AI voice agents take the call peaks, capture meter readings and details dictated over the phone, and check your systems mid-call. And on WhatsApp, your customers can message and call you.
They capture dictated details, read them back to confirm and validate them before saving.
Customers call you from WhatsApp and the call reaches your contact centre like any other.
With AI WhatsApp agents you send due-date and tariff-change notices, and an AI agent handles every reply.
Acquisition and collections in one tool, with AI agents and people in every campaign.
Frequently asked questions
We're your voice carrier: SIP Trunk, local numbers and voicemail detection with VHunter for your campaigns. Plus AI agents, WhatsApp Business Calling and the omnichannel dialler for acquisition, collections and customer service.
Yes. Each campaign can have its own numbers and its own dialling and follow-up strategy, all on the same network and with a single carrier.
Yes. AI voice agents capture details dictated over the phone, read them back to confirm and validate them before saving them to your systems.
No. We connect over SIP Trunk to the platform or phone system you already use, and the AI agents join as just another extension.
We'll propose the mix of numbers, dialling, AI agents and WhatsApp that best fits your acquisition, collections and customer service.
