Human agents
Predictive dialler, inbound queues and a live wallboard. Your team works as it always has, with the cost and the recording of every call in view.
Carrier
Voice and numbering to reach more people
We implement omnichannel dialling technology for campaigns. It dials in predictive, progressive or power mode and, when the contact doesn't answer, the campaign carries on over WhatsApp or Telegram with the same record. Over our network.
Trusted by innovative companies
Agents
It isn't a dialler with a bot bolted on: the AI agent and the person are the same kind of agent, each with its own recording and cost per call.
Predictive dialler, inbound queues and a live wallboard. Your team works as it always has, with the cost and the recording of every call in view.
Connect your Retell, Vapi, ElevenLabs or other voice agent and it dials, answers and takes queue calls like any other agent. Around the clock, without taking up a seat on the floor.
The bot opens the call and hands it to the person with the context on screen. The customer repeats nothing and the agent comes in knowing what happened.
It runs over our network and also with the trunks you already use.
Omnichannel
Phone, WhatsApp and Telegram on the same contact and the same record. Each channel takes an AI agent or a person, and the attempt switches channel when nobody picks up.
Every channel shares the same contact and its history.
Each channel runs an AI agent or a person.
When nobody answers, the next attempt goes out on another channel.
Run the contact centre from your LLM: pause an agent or create a campaign. The MCP sees no more than its own user.
Capabilities
From dialling pace to the cost of every call, with the operation in view and everything on record.
Preview, progressive and predictive. Change the preset or the pre-dialling mid-campaign and the dialler readjusts; the panel shows why the last adjustment happened.
Up to eight phones per contact, each with its own quality. It dials the best one still alive, within the contact's local hours.
Your voice agent dials and answers. Separately, conversation intelligence transcribes, summarises and suggests a disposition, and an automatic judge scores quality; a person's score always stands.
Per-prefix rates with zone and group. Every call stores its cost, with ringing and talk time broken out, and you can re-rate a full date range.
Real-time wallboard of agents and queues. Listen, whisper or barge in on any call without cutting it, and every session is audited.
Suppression lists checked before every call, a consent history that only ever appends entries and a platform-wide audit trail.
Over our network
Omnichannel dialling runs over the Astroline network: a top-quality SIP Trunk, local numbers and voicemail detection, so more calls reach a person.
A private multicloud network, redundant end to end and away from public internet congestion.
Call from numbers in your customers' cities and take their calls on the same network.
We detect voicemail before the call is answered, by frequency, and the conversation carries on over WhatsApp.
Take your campaigns to more than 85 countries over the same network.
FAQ
It's omnichannel dialling technology for campaigns that we implement: outbound dialling, a blaster and intelligence on every conversation, with AI agents and people on the same campaign. At Astroline we offer it over our network, alongside our numbers, our SIP Trunk and AI agents.
Yes. You can register your own SIP trunks, test them before using them and assign separate inbound and outbound rates to each. And if you prefer, we set it up over our network.
Yes. Connect your Retell, Vapi, ElevenLabs or other voice agent account and the agent joins the campaign or the queue like any other agent, with its own recording and cost per call.
No. Conversation intelligence ships switched off and is enabled feature by feature, with a daily spend cap. The voice agent is separate: connect it if you want and, if not, your floor runs with people only.
With pacing presets and four parameters you adjust live, plus a panel showing today's abandonment, the last five minutes' abandonment and why the last automatic adjustment happened.
Salesforce, HubSpot, Zoho and Zendesk in both directions, each one switchable on its own. For everything else, a generic signed webhook and an API with per-resource permissions.
Yes. Skills-based queues with five routing strategies, priority from one to ten and a boost for VIP customers. And callers who hang up keep their place: the platform calls them back when their turn comes.
When the attempts run out you can enrol them automatically in a WhatsApp sequence, always on the best phone they have left.
Tell us how you dial today and we'll suggest the mix of omnichannel dialling, AI agents and our network that best fits your operation.
008 Agent
Retell AI
Vapi
ElevenLabs
Astroline