Reservations centre
Local numbers in your guests' markets, all reaching one centre, on the contact centre platform you already use.
Carrier
Voice and numbering to reach more people
For hotel groups, holiday clubs and reservations contact centres: local numbers in your guests' markets, WhatsApp calls that reach your centre and AI agents that answer when your team can't.
Hotel groups that trust Astroline
Bookings and guests
In travel, the phone sells, solves and builds loyalty. We give you the network and the technology for every stage of the trip, wherever your guests are.
Local numbers in your guests' markets, all reaching one centre, on the contact centre platform you already use.
Your guests already message you on WhatsApp. With WhatsApp Business Calling they can call you there too, from any country and without international dialling codes.
Out of hours or in high season, AI agents look up bookings in your systems, answer questions and hand over to your team whatever needs a person.
Outbound campaigns to your guests and members with omnichannel dialling, local numbers and VHunter, so your advisers talk to people.
WhatsApp and AI
With WhatsApp Business Calling, WhatsApp calls reach your centre like any other, with your queues and your agents. And when your team can't get to them, an AI voice agent answers, resolves and logs everything.
The call travels over data: guests call you from any country without dialling international codes.
They answer out of hours and at peak times, look up the booking in your systems and transfer with the full context.
On WhatsApp, the same agent replies in writing, sends confirmations and picks conversations back up.
Everything comes in over SIP Trunk to the platform you already use: your IVR, your queues and your recording.
Outbound campaigns
When you're selling stays and holiday club memberships or chasing unfinished bookings, every answered call counts. Local numbers, voice in 85+ countries and VHunter so your advisers talk to guests, not voicemail.
Call every guest from a number in their own country or city.
International numbers and traffic to call your customers wherever they are.
Your calls travel over our network, redundant end to end and away from public network congestion.
Recognises voicemail in early media, before pickup, with major savings on voicemail.
Success stories
Hotel groups in Spain and Mexico trust us with their reservations centres and the voice of their properties.
25+properties connected on a single voice platform
Hospitality and travelConfidential caseRedundant, secure voice infrastructure at every property, WhatsApp Calling to connect with guests and reservations centralised in a single global voice environment. Plus AI voice agents for 24/7 support.
Frequently asked questions
We're your voice carrier: SIP Trunk for your reservations centre and your properties, local numbers in 85+ countries, WhatsApp Business Calling and AI agents. For outbound campaigns, there's also voicemail detection with VHunter.
Yes. We have local numbers in 85+ countries. Your guests call a number in their own country and the call reaches your reservations centre.
The guest calls from WhatsApp, the call reaches our Meta Carrier Platform, is converted to SIP and comes into your contact centre like any other call, with your IVR, your queues and your agents, human or AI.
Yes. An AI voice agent answers when your team can't, looks up the booking in your systems, handles the usual questions and passes the call to a person when needed.
We'll propose the mix of numbers, WhatsApp and AI agents that best fits your operation.
