A. Taylor
M. Davies
J. PriceCollections
Reminders, negotiation and payment promises
Calls every account, verifies identity, offers the options in your policy and follows up every payment promise. Sensitive cases go to your team.
Carrier
Voice and numbering to reach more people
We integrate conversational AI voice agents: they call and answer naturally, capture details first time and act in your systems mid-call. And when it's needed, they hand the call to your team.
Trusted by innovative companies
On our network
The agent calls and answers over the Astroline SIP Trunk, with local numbers in more than 85 countries. If you already have a trunk, a PBX or a contact center, it connects over SIP as just another extension, with no need to change carrier or numbers.
Top-quality voice and local numbers to call and receive calls in more than 85 countries.
The agent joins the telephony you already use as one more SIP extension.
Dedicated resources for every conversation: no drops and no degraded voices at peak times.
Hands the call to a person, with the full context, whenever it's needed.
Mid-call
It understands what's said and what isn't, replies as soon as the customer stops talking, and looks things up, books, takes payments or opens tickets without leaving the call.
CRM, calendar, payments and tickets, mid-call.
Replies without pauses and, if the customer interrupts, stops and listens.
Transfers with the full context of the call.
Keeps the context from start to finish.
Data capture
It's where almost every voice agent fails: details read out over the phone. The one we integrate captures them, repeats them back to confirm and validates them before saving.
Groups, pauses, “double zero”, “B for Bravo”.
Postcode format, phone length, order number.
Repeats the detail out loud before moving on.
Dots, dashes and at signs in the right place.
“O, R, D, dash, twenty twenty-four, dash, one eighteen, seven thirty-four”
ORD-2024-11834Lost a digitORD-2024-118734Valid formatOrder foundConfirmation“Perfect, order ORD twenty twenty-four, one eighteen, seven, three, four. Got it.”
Use cases
Call your whole portfolio or answer every call in a peak, within the hours you set, inside your policy and always in the same tone.
Calls every account, verifies identity, offers the options in your policy and follows up every payment promise. Sensitive cases go to your team.
Calls every lead as soon as it comes in, qualifies it, books a meeting with your sales rep and tries again if there's no answer.
Books, moves and confirms appointments on the same calendar your team uses, and calls anyone who hasn't confirmed.
Recognises the customer by their phone number, checks their order in your systems and resolves it on the first call.
The same agent answers and picks up conversations on WhatsApp. With AI WhatsApp agents you can also launch campaigns, and every reply is handled by an agent with context.
FAQ
It's conversational AI voice agent technology that we implement. It builds agents that call and answer naturally, capture details, act in your systems and hand the call to your team when it's needed.
No. The agent runs on the Astroline network, with our SIP Trunk and our numbers, and it also connects over SIP to the trunk, PBX or contact center you already use, as just another extension.
Yes. It calls, confirms it's speaking to the account holder, explains why it's calling and offers only the options your policy allows: payment in full, part payments or a new date. It logs the agreement and can send the confirmation on WhatsApp.
You decide when: if the customer asks, if there's a dispute or if the case falls outside your policy. The agent transfers the call to your team with the full context, so the customer doesn't have to repeat anything.
Yes. It connects to your CRM, calendar, helpdesk and APIs to look things up and act mid-call: find the customer, book appointments, create tickets, log payments or update a lead.
Every call gets its own pod with dedicated resources, so quality doesn't drop at peak times. Simultaneous capacity is sized to your operation.
You pick the language and the voice, give it its instructions (role, tone and goals), connect its tools and assign it a number or a SIP extension. From there, it starts calling and answering.
Yes. The same agent answers and picks up conversations on WhatsApp. With AI WhatsApp agents you can also launch template campaigns, and every reply is handled by an agent that knows the campaign.
Tell us about your operation and we'll show you how it would call, answer and resolve, on our network or with your own telephony.
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