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Blog about CX

Discover in this blog the best content, articles, and news about CX

Dialing in the era of AI agents

September 4, 2026

Dialing in the era of AI agents: pacing no longer revolves around humans

Redacción

Astroline Team

Featured

Contact Center Microsoft Teams Phone Voice Integration CX Sales Dynamics 365 Sales Dynamics 365 Customer Service Support

WhatsApp Business vs WhatsApp API (Cloud/On‑Prem): what changes in control, governance and scalability when it connects to a contact center

April 22, 2026

Voice Integration

WhatsApp Business vs WhatsApp API (Cloud/On‑Prem): what changes in control, governance and scalability when it connects to a contact center

Redacción

Astroline Team

WhatsApp Business Calling: what it really is—and how to fit it into a contact center voice architecture without losing performance control

March 19, 2026

Voice Integration

WhatsApp Business Calling: what it really is—and how to fit it into a Contact Center voice architecture

Redacción

Astroline Team

Centralita Virtual con IA

January 22, 2026

Voice Integration

AI-Powered Virtual PBX: The Future of Business Calls with Intelligent Voice Agents

Redacción

Astroline Team

Agentes IA Telefónicos

July 10, 2025

Voice Integration

Discover the Voice AI Agents Revolution for Contact Centers

Javier García

Javier García

CTO

Zendesk Llamadas con IA

April 14, 2025

Voice Integration

AI-Powered Calls in Zendesk: Unlock the Full Potential of Voice with 008 Agent

Javier García

Javier García

CTO

Telefonia VoIP en Microsoft

December 18, 2024

Microsoft Teams Phone

Voice Integration

Dynamics 365 Sales

Dynamics 365 Customer Service

Why Migrate Your VoIP Telephony to Microsoft?

Sara Gil

Sara Gil

Product Manager