Dynamics Service

What does this integration consist of?

Voost for Microsoft Dynamics Service es una integración poderosa que te permite conectar tu sistema de telefonía en la nube con Microsoft Dynamics Service, el módulo de atención al cliente de Microsoft Dynamics. Con esta integración, puedes mejorar la comunicación y colaboración de tu equipo, optimizar tus procesos de trabajo y ofrecer una mejor experiencia a tus clientes.

Al integrar Voost for Teams con Microsoft Dynamics Service, puedes acceder a la información del cliente desde tu teléfono Teams, registrar las llamadas automáticamente, crear o actualizar casos, asignar actividades y mucho más. Todo ello sin salir de Teams, donde puedes usar Voost para hacer y recibir llamadas, transferirlas, ponerlas en espera o grabarlas.

En resumen, la integración de Voost for Microsoft Dynamics Service te permite aprovechar al máximo las ventajas de la voz y la nube para gestionar tus servicios al cliente de forma eficiente, ágil y segura. ¡No esperes más y comienza a disfrutar de los beneficios de Voost for Microsoft Dynamics Service hoy mismo!

What features does it include?

Benefits of integrating Dynamics Service with Vooster

Better data, all in one place

With Vooster, all phone conversations are recorded and tracked in your Contact, Company, Business, and Ticket records with information such as call duration, phone number, a link to check call recordings, agent comments, and call results. All your call data will be available in Dynamics Service to generate native reports and workflow triggers.

Customer history at your fingertips

Dive into customer history thanks to Vooster's intelligence. Vooster will automatically bring up the contact card for the caller, providing vital information to your sales representatives and support agents before they answer incoming calls. All the history of your Dynamics Service customers is just a click away, providing the complete context of your call and giving your team the maximum context to improve the customer experience and have better conversations.

Flexibility, wherever you are

Don't compromise call quality or risk losing data working remotely. Both Voost for Teams and Voost Flex have a mobile app for iPhone and Android that can be used to keep your Dynamics Service data up to date, no matter where you are. Make remote work easier for your team and don't lose any information.